Frequently asked questions

Library staff create student accounts. Students use Library Code + Student ID + Password, and change their temporary password on first login.

No. One Libolink platform and one native mobile app serve all customer libraries. Each authenticated user accesses their authorized workspace.

Yes. Students pay their own library directly. Authorized staff verify manual payment references and record cash, bank and other payments.

Library subscription payments are separate from student fees. The owner submits a manual reference for Libolink administration to verify.

Core workflows use database records, local QR generation and device capabilities. Infrastructure, hosting, domains and growing usage may have costs.

Device location is an additional check, with accuracy limitations. It cannot guarantee physical presence. Staff-assisted attendance remains available.

Publish your optional public page and manually add its website link to your Google Business Profile where permitted. Google controls approval and indexing.

Data is retained. Restricted owners can view and export permitted data and renew; new writes are blocked according to subscription rules.

No. An enquiry creates a scoped lead for the selected library. Admission and student credentials require authorized staff action.

Students see their own records. Library staff access is permission based. Platform support access requires an explicit, time-limited, audited grant.